Your privacy is more than a legal obligation to Parlay Khelo — it is a moral responsibility we take seriously every day. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a player on our platform.
Six core principles that form the foundation of Parlay Khelo's Privacy Policy in safeguarding your data
All communications between your device and Parlay Khelo's servers are protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions. No third party can intercept your data in transit.
Your personal data at Parlay Khelo is stored on servers protected by multiple layers of security — enterprise-grade firewalls, 24/7 monitoring, and regular security audits by independent third parties.
Parlay Khelo never sells, rents, or trades players' personal information with any advertiser, marketing company, or third-party organisation unrelated to the operation of our platform.
Only Parlay Khelo staff who require access to your data to carry out their service duties are permitted to view your personal information — and every access is logged and audited on a regular basis.
Parlay Khelo is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection legislation. Our compliance is reviewed periodically by independent legal advisors.
You have the full right to access, correct, delete, or transfer the personal data held by Parlay Khelo. Requests are straightforward to submit and are processed within 14 business days.
Parlay Khelo ("we", "Platform", "Parlay Khelo") operates an online casino and Sports Betting platform serving players in Malaysia. This Privacy Policy explains in detail how we collect, process, store, protect, and disclose your personal information when you use the Parlay Khelo platform, website, mobile app, and all related services.
This document is written in Bahasa Melayu to ensure all our Malaysian players can clearly understand their privacy rights. Parlay Khelo operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which sets a high standard for the protection of individuals' personal data in this country.
By registering an account on Parlay Khelo, making a deposit, or playing casino games such as baccarat, blackjack, slots, or Sports Betting, you consent to the collection and processing of your data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the Parlay Khelo platform.
Parlay Khelo collects your personal information through several means — directly from you during registration and platform use, automatically through tracking technologies, and in some cases, from legitimate third-party sources. The following are the categories of data we collect:
| Data Category | Example Information | Collected? |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | Yes |
| Contact Information | Phone number, email address, residential address | Yes |
| Financial Data | Bank account details, eWallet (TNG, GrabPay, Boost), transaction records | Yes |
| Game Data | Betting history, wins, losses, preferred games | Yes |
| Technical Data | IP address, device type, operating system, web browser | Yes |
| Usage Data | Pages visited, session duration, features used | Yes |
| Communication Records | Live chat logs, support emails, user feedback | Where applicable |
| Social Media Information | Public profile if registered via social media | Where applicable |
| Medical Information | Information relating to gambling addiction (confidential) | Not collected |
Parlay Khelo collects only the information necessary for the stated purposes. We do not collect sensitive information such as your sexual orientation, religious beliefs, or political views.
Parlay Khelo uses your personal information for several legitimate and necessary purposes in order to operate the platform and provide you with the best possible service:
Parlay Khelo does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, in the course of operating the platform, we may need to share certain information with the following parties:
All third parties working with Parlay Khelo are bound by strict confidentiality and data protection agreements. They are only permitted to use your information for the purposes specified in those agreements.
Parlay Khelo invests heavily in security infrastructure and procedures to protect our players' personal data from unauthorised access, loss, destruction, or accidental disclosure:
Parlay Khelo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Parlay Khelo platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Parlay Khelo does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law:
Once the designated retention period expires, Parlay Khelo will securely and irreversibly delete or anonymise your personal data.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Parlay Khelo's own policies, you have the following rights in relation to your personal information:
To exercise any of the rights above, contact the Parlay Khelo data protection team at privacy@parlay-khelo.com. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days, with notice provided to you.
As a digital platform operating on modern technical infrastructure, data collected by Parlay Khelo may in limited circumstances be stored or processed on servers located outside Malaysia — for example, on backup servers or with certain cloud service providers.
Whenever such data transfers occur, Parlay Khelo ensures that:
The Parlay Khelo platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
Should Parlay Khelo discover that we have collected personal data from a minor without valid parental or guardian consent, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian and believe that your underage child has registered with or provided information to Parlay Khelo, please contact us immediately at privacy@parlay-khelo.com so that we may take the appropriate action promptly.
Parlay Khelo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle personal data.
When we make material changes to this Privacy Policy, Parlay Khelo will:
Your continued use of the Parlay Khelo platform after any changes take effect will be considered acceptance of the updated Privacy Policy. Previous versions of this Privacy Policy are available upon request.
Parlay Khelo has appointed a Data Protection Officer responsible for ensuring compliance with our Privacy Policy and Malaysia's PDPA. If you have any questions, concerns, or complaints regarding your privacy and data protection at Parlay Khelo, please reach us through the following channels:
You also have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority if you believe your privacy has been breached. However, Parlay Khelo encourages you to contact us first so that we can address your concerns directly and promptly.
For more information about your rights and how we handle your data, you may refer to Terms & Conditions and Responsible Gaming Parlay Khelo.
Parlay Khelo protects your privacy at every step. Register with confidence and enjoy thousands of casino games and your favourite Sports Betting in a safe and responsible environment.
18+ only. Play responsibly. Learn more | Terms & Conditions